Refund & Cancellation Policy
Leadzify.com ("Leadzify") is a DBA of RKS GROUP WA PTY LTD. Leadzify is sold month to month with no contracts and no lock-in: the exit door is always open, and this page explains exactly how it works.
1. Cancellation — any time, by email
Email info@leadzify.com from your account email and say you'd like to cancel. That's the entire process.
What we don't do:
- No mandatory phone call to cancel
- No retention "specialist" you have to argue with
- No hidden cancellation fees
- No contract term that locks you in past the current month
Cancellation takes effect at the end of the then-current monthly billing period. We don't pro-rate partial months: your service stays fully active until the end of the month you've already paid for, then stops cleanly. On cancellation, every lead and customer record we collected for you is exported and handed over on request. Websites we built and host are taken offline when hosting ends.
2. Membership fees ($497/month)
Membership is billed monthly in advance and is non-refundable for the billing period already underway or completed — cancelling stops all future billing. There is no free trial and no money-back guarantee period; we keep clients with results, not lock-ins, which is why you can leave with one email.
3. Setup fee ($997, when applicable)
The one-time setup fee (waived during published promotions) covers hands-on onboarding: training the system on your business, building or rebuilding your website, configuring answering, calendars, and campaigns. It is non-refundable once onboarding work has begun. If you cancel after paying the setup fee but before any onboarding work has started, email us and we'll refund it in full.
4. Website hosting ($57/month)
Hosting on the free-website offer is month to month and cancellable any time by email, effective at the end of the current billing period, with no pro-rating. The website build itself was free — there is nothing to refund. One-off fees for content changes are quoted before the work is done and are non-refundable once the work is delivered.
5. Advertising spend
Money paid to advertising platforms (e.g., Meta) for your campaigns is charged by those platforms, not by Leadzify, and is not refundable by us.
6. Failed payments
If a monthly payment fails, we retry over 7 days. After 7 days of unsuccessful retries, service is suspended (answering, campaigns, and workflows pause). Service resumes immediately on successful payment. Sustained non-payment beyond 30 days results in account termination per our Terms of Service.
7. No chargebacks — email us first
If you disagree with a charge, email info@leadzify.com first. We respond within one business day and resolve legitimate billing issues within five. Filing a chargeback or payment dispute with your bank before contacting us is a violation of our Terms: the disputed amount plus the chargeback processing fee becomes immediately due, and your account may be suspended or terminated. This isn't a gotcha — in nine out of ten cases a billing dispute is a misunderstanding we can clear up in one email.
8. Your statutory rights
Nothing in this policy excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded by agreement.
9. Contact
Questions about billing, refunds, or cancellation? Email info@leadzify.com. We respond within one business day.