Terms of Service
These Terms of Service ("Terms") govern your access to and use of Leadzify. Leadzify.com ("Leadzify," "we," "us," "our") is a DBA of RKS GROUP WA PTY LTD. By purchasing our services, booking a call, or submitting a form, you agree to these Terms.
1. Acceptance
By using the Service you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Service. You must be at least 18 years old and authorized to bind the business on whose behalf you're acting.
2. Definitions
Service: Leadzify's business growth system (the CATCH System), including website build and hosting, managed advertising campaigns, 24/7 call and chat answering, appointment booking, confirmations and reminders, lead follow-up, database reactivation campaigns, review requests, and answer-engine visibility work. Client / You: the business that purchases the Service. End User: your customers and leads whose data flows through the Service on your behalf. Membership Fee: the recurring monthly fee (currently $497/month). Setup Fee: the one-time onboarding fee (currently $997; waived during published promotions). Hosting Fee: the recurring monthly website hosting fee (currently $57/month) for Clients on the website-only offer.
3. Service Description
Leadzify provides a done-for-you growth service for local businesses. We train the system on your business, then run it in the background: generating leads through advertising you approve, answering calls and chats in seconds around the clock, qualifying enquiries, booking appointments into your calendar, sending confirmations and reminders, following up missed and dormant leads, requesting reviews from your customers, and maintaining your visibility in search and answer engines. Parts of the answering experience are AI-powered and disclosed as such in our marketing and FAQ.
4. The Free Website Offer
Where offered, we build or redesign a business website at no charge, with no obligation and no payment details taken. If you choose to keep the site, hosting is billed at the Hosting Fee, month to month, cancellable any time by email. Content changes after launch are performed on request for a small one-off fee quoted before work begins. Websites we build remain hosted on our infrastructure; see Section 12 for what happens on cancellation.
5. Pricing, Billing & Auto-Renewal
Membership is a monthly subscription billed in advance in USD. Subscriptions renew automatically each month unless cancelled before the next billing date. The Setup Fee, where applicable, is collected at signup. Published promotions (for example, a waived Setup Fee) apply only during their stated window. We may adjust pricing for new customers at any time; existing Clients keep their signup pricing for the duration of a continuous active subscription. Clients outside the United States are responsible for applicable taxes and any currency-conversion fees imposed by their bank.
6. Cancellation
Cancel any time by emailing info@leadzify.com from your account email. No phone call required, no retention process, no cancellation fee, no contract term beyond the current billing month. Cancellation takes effect at the end of the then-current billing period; we don't pro-rate partial months. Refund mechanics are in our Refund & Cancellation Policy, incorporated into these Terms by reference.
7. No-Chargeback Policy
If you have a billing concern, contact info@leadzify.com first — we respond within one business day. Filing a chargeback or payment dispute with your bank prior to contacting us is a material breach of these Terms: the disputed amount plus the chargeback processing fee becomes immediately due, and your account may be suspended or terminated. This isn't a gotcha; it's a talk-to-us-first policy.
8. Your Responsibilities
You agree to provide accurate business information, to review and approve advertising campaigns and budgets before they run, to hold appropriate consent for the contact lists you provide us (including lists used for reactivation campaigns), to honor End User opt-outs, and to comply with laws applicable to your business and communications with your customers (including telemarketing and spam laws in your jurisdiction). Advertising spend paid to ad platforms (e.g., Meta) is your cost and is separate from our fees unless expressly stated otherwise.
9. Acceptable Use
You may not use the Service for unsolicited bulk messaging or spam, illegal activity, impersonation, infringing content, or any activity that violates the rights of End Users or third parties. You may not reverse-engineer the Service or resell it without our written agreement. We may suspend or terminate accounts that violate this section without refund of fees for the period of the violation.
10. Communications Compliance
Answering, follow-up, and reactivation messages sent through the Service are configured to honor opt-outs immediately and to comply with applicable telecommunications rules. AI-handled interactions are configured to triage, qualify, and book — the business decisions stay yours. You are responsible for ensuring you have appropriate consent to contact the people on lists you supply.
11. Data Ownership
You own your customer and lead data. We process it on your behalf solely to deliver the Service. We don't sell it, rent it, or share it with advertisers. On cancellation, your lead and customer data is exported and handed over to you on request.
12. Our Property
The Service — including software, designs, AI configurations, scripts, workflows, templates, and websites we build and host — is owned by us or our licensors. You receive a limited, non-exclusive, revocable licence to benefit from these assets during your active subscription. When a subscription or hosting arrangement ends, hosted websites and configured systems are decommissioned and taken offline; your customer and lead data remains yours per Section 11. You retain ownership of your branding and any content you supply, and grant us a limited licence to use them solely to operate the Service for you.
13. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." We disclaim all warranties to the maximum extent permitted by law, including fitness for a particular purpose and uninterrupted operation. We don't guarantee specific business outcomes, lead volumes, booking rates, or revenue. Dollar figures in marketing materials are illustrative, not guarantees. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law or other non-excludable statutory protections.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CUSTOMERS, OR DATA.
15. Indemnification
You agree to indemnify and hold us harmless from claims arising from your misuse of the Service, your breach of these Terms, your violation of End User or third-party rights, lists you supply without appropriate consent, or content you provide.
16. Term, Suspension & Termination
These Terms apply from your first purchase or booking and continue until terminated. You may cancel per Section 6. We may suspend or terminate immediately for fraud, payment failure beyond a 7-day retry period, chargebacks (Section 7), or acceptable-use violations; and for other material breach with 30 days' written notice if uncured. Sections 7, 11–15, and 18 survive termination.
17. Changes; Force Majeure; Assignment
We may modify the Service and these Terms; material changes are communicated by email at least 30 days before taking effect. Neither party is liable for failures caused by events beyond reasonable control. You may not assign these Terms without our consent; we may assign to a successor in interest on notice to you.
18. Governing Law & Disputes
These Terms are governed by the laws of New South Wales, Australia. Disputes are first addressed through good-faith email negotiation via info@leadzify.com; if unresolved within 30 days, they are resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under the ACICA Rules, seat in Sydney. Individual small-claims actions are permitted where applicable. Class actions and class arbitration are waived to the extent permitted by law.
19. Entire Agreement & Contact
These Terms, with our Privacy Policy and Refund & Cancellation Policy, are the entire agreement between you and Leadzify regarding the Service. Notices to us: info@leadzify.com. We respond within one business day.